Privacy Policy

Effective Date


May 27, 2026

Radical Handyman Co LLC (“Radical,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, store, disclose, and protect information collected through our website, customer forms, software systems, communications, and services.


This Privacy Policy applies to:

  • Our website and online services
  • Lead forms and estimate requests
  • SMS/text messaging communications
  • Customer portals and operational software
  • Radical OS and related internal systems
  • In-person, phone, email, and digital communications

By using our website, submitting a form, requesting services, communicating with us, or otherwise interacting with Radical, you agree to the practices described in this Privacy Policy.


1. Information We Collect


We may collect the following categories of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Mailing/service address
  • Billing information
  • Payment records
  • Property/project details


Project Information

  • Scope of work
  • Photos and videos
  • Measurements
  • Inspection reports
  • Repair addendums
  • Communication history
  • Technician notes
  • AI-generated scope drafts or estimate assistance


Technical Information

When using our website or software systems, we may automatically collect:

  • IP address
  • Browser/device information
  • Operating system
  • Usage logs
  • Geolocation data (when permitted)
  • Cookies and analytics information


Communication Information

We may retain:

  • SMS/text messages
  • Emails
  • Call logs
  • Voicemail recordings
  • Appointment history
  • Chat communications
  • Customer support interactions


2. How We Use Information


We use collected information to:

  • Provide handyman, maintenance, repair, remodeling, and construction-related services
  • Schedule appointments and walkthroughs
  • Prepare estimates and invoices
  • Process payments
  • Communicate regarding projects and support
  • Improve operational workflows and customer experience
  • Maintain internal records
  • Improve Radical OS and related software systems
  • Conduct quality control and training
  • Protect against fraud or misuse
  • Comply with legal obligations

We may also use AI-assisted systems to help organize project information, draft scopes of work, process photos, and improve operational efficiency. AI-generated outputs are reviewed internally and may not represent final project conclusions or pricing.


3. SMS / Mobile Messaging Privacy

By providing your phone number and opting into SMS communications, you consent to receive text messages from Radical Handyman Co LLC related to:

  • Service requests
  • Scheduling
  • Walkthrough appointments
  • Technician arrival notifications
  • Estimates and invoices
  • Project updates
  • Customer support
  • Operational communications related to active projects

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

You may request assistance by replying HELP.

Consent to receive SMS messages is not a condition of purchase.

Mobile phone numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.


4. Sharing of Information

We do not sell personal information.

We may share information only when reasonably necessary with:

  • Employees and subcontractors
  • Suppliers and vendors
  • Software and hosting providers
  • Payment processors
  • Communication providers
  • Insurance providers
  • Legal or regulatory authorities when required

Third-party providers may process information on our behalf for operational purposes including:

  • Scheduling
  • CRM systems
  • Project management
  • Messaging
  • Payment processing
  • Cloud storage
  • AI-assisted workflow systems

All third-party access is limited to operational necessity.


5. Photos, Videos, and Project Documentation

We may capture photos, videos, audio notes, and project documentation:

  • Before work
  • During work
  • After work
  • During walkthroughs and inspections

These materials may be used for:

  • Project documentation
  • Internal operational records
  • Quality control
  • Estimate preparation
  • Warranty review
  • Training
  • Marketing and portfolio purposes

If you do not want project photos used for marketing or portfolio purposes, you must notify us in writing before work begins.

Operational documentation may still be retained for internal business purposes.


6. Data Security

We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system is guaranteed to be 100% secure. By using our services, you acknowledge this inherent risk.


7. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide services
  • Maintain project records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Improve operations and software systems

We may retain archived project records, communications, photos, and estimate history even after project completion.


8. Cookies & Analytics

Our website may use:

  • Cookies
  • Analytics tools
  • Session tracking
  • Performance monitoring tools

These technologies help improve website performance, operational systems, and customer experience.

You may disable cookies in your browser settings, though portions of the website may not function properly.


9. Customer Rights

Depending on applicable law, you may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion requests
  • Communication preferences updates

Certain records may be retained as required for legal, operational, contractual, accounting, warranty, or dispute-resolution purposes.


10. Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.


11. Third-Party Links

Our website or communications may contain links to third-party services or websites. We are not responsible for the privacy practices or content of third-party websites.


12. Franchise / Affiliated Operations

This Privacy Policy may apply to affiliated Radical-branded operations, software systems, franchise operations, or related entities operating under common operational standards.


13. Changes to This Policy

We may update this Privacy Policy periodically. Updates become effective upon posting to our website.

Continued use of our services or website after updates constitutes acceptance of the revised policy.


14. Contact Information

Radical Handyman Co LLC
603 Sumter St Greenville, SC
Email: justin@radicalhandymanco.com
Phone: (864) 867-2847
Website: Radical Handyman Co